Privacy Policy

At SMSWay.lk, we are committed to respecting and safeguarding the privacy of our users’ personal information. This Privacy Policy outlines how we collect, use, disclose, and protect the information you provide when you visit our website or use our services. By accessing our website or using our services, you consent to the practices described in this policy.

Information We Collect

When you visit our website or use our services, we may collect certain types of information, including:

1. Personal Information: Information such as your name, email address, and phone number that you provide voluntarily when signing up for our services. Additionally, when you send SMS messages using our services, we collect and store the contact information of the recipients as provided by you.

2. Log Data: We automatically collect certain information during your website visits, such as your IP address, browser type, operating system, referring URLs, pages viewed, and visit dates/times. This helps us improve website functionality and user experience.

3. Cookies and Similar Technologies: To enhance your browsing experience, we use cookies and similar technologies. You may disable cookies through your browser settings; however, some website features may not function properly if cookies are disabled.

4. SMS Logs: For six months, we retain SMS logs that include the sender’s and recipient’s phone numbers, message content, and timestamps. This data is securely stored for troubleshooting, legal compliance, and service improvements.

Use of Information

We may use the collected information for the following purposes:

• Providing and Improving Our Services: To deliver requested services such as sending SMS messages and managing your account.

• Communication and Support: To communicate with you about your account, respond to inquiries, and provide updates about our services.

• Personalization and Marketing: To personalize your experience and, with your consent, send promotional communications. You may unsubscribe from these communications at any time.

• Compliance with Legal Obligations: To comply with applicable laws, regulations, and legal processes.

• Aggregated and Anonymized Data: For internal insights or third-party sharing. This data does not personally identify individuals.

Information Sharing

We respect your privacy and do not sell or transfer your personal information to third parties without your consent, except in the following situations:

• Service Providers: We may engage trusted third-party providers to assist us in delivering our services. These providers access your personal information only to perform their functions on our behalf.

• Legal Requirements: We may disclose your information in response to legal requests or to protect our rights or those of others.

• Business Transfers: In the event of a merger, acquisition, or sale of our assets, your information may be transferred as part of that transaction.

• Aggregated and Anonymized Data: Shared for research, marketing, and analytical purposes without personal identification.

Data Retention

We retain personal information only as necessary to fulfill its purposes, including retaining SMS logs for six months. If you request deletion of your information, we will review and process it per data protection laws.

User Rights

As a user, you have certain rights regarding your personal information:

• Access and Rectification: You may access and correct personal information we hold about you.

• Data Portability: You may request a copy of your personal information in a structured format.

• Erasure and Restriction: You may request the erasure or restricted processing of your information in certain circumstances.

• Objection and Withdrawal of Consent: You may object to the processing of your personal information for direct marketing purposes.

To exercise these rights, please contact us using the information provided below.

Data Security

SMSWay.lk employs appropriate technical and organizational measures, including encryption and access controls, to safeguard your data. However, please be aware that no internet transmission is completely secure, and we cannot guarantee absolute security.

Cookies and Tracking Technologies

We use cookies and similar technologies to improve your browsing experience. You may manage or disable cookies through your browser settings, though this may limit certain website features.

Changes to this Privacy Policy

We reserve the right to update this Privacy Policy at any time. Any changes will be posted on this page, and by continuing to use our website, you agree to the updated policy.

Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy, please contact us:

Email: info@smsway.lk
Phone: +94 76 476 9492 / +94 75 606 6686
Address: Ilavalai North, Ilavalai, Jaffna

Last revised: 01.10.2024