Return Policy

Thank you for choosing SMSWay.lk. We strive to provide high-quality SMS services to our customers. Due to the nature of our services, we have established the following return and refund policy to ensure clarity and transparency.

Non-Refundable Services

1. All fees paid for SMS services are non-refundable. Once a payment is made, it is applied to your account balance and cannot be returned or refunded. This policy exists because our services are delivered electronically and immediately upon payment processing.

2. Usage of Account Balance: Any remaining balance in your account can only be used for sending SMS messages. We encourage customers to use their account balance judiciously and monitor their usage to avoid unexpected depletion of funds. Planning your SMS campaigns will help optimize the use of credits.

Account Credits

1. Eligibility for Account Credits: If there is an error in processing a payment, such as a duplicate charge, or if the service is not delivered as promised due to a fault on our part, customers may be entitled to account credits that can be used for future SMS services. For example, if you are billed incorrectly or if an SMS fails to deliver because of a system error, you may qualify for credit.

2. Verification Process: Account credits are subject to verification and will be assessed on a case-by-case basis. Customers need to provide relevant details regarding the error or service disruption, and our support team will review the request and respond promptly.

Service Disruption

1. Compensation for Service Outages: In the event of a service disruption not due to customer actions (e.g., network failure, scheduled maintenance), we may offer account credits proportional to the duration of the service outage. The determination of eligible credits will consider the length of time the service was unavailable.

2. Reporting Issues: Customers must report any service issues promptly to be eligible for account credits. Please provide details such as the time of the incident, the type of SMS affected, and any error messages received. Timely reporting helps us address issues quickly and ensures fair compensation.

Changes in Services

1. Changing Subscription Plans: If you wish to change your subscription plan, your current account balance will be carried forward, but the cost per SMS will adjust according to the new plan. For instance, if you switch from a basic to a premium plan, your existing credits will remain valid, but the rate at which you are charged for each SMS will reflect the new pricing structure.

2. Modification of Services and Pricing: We reserve the right to modify our service offerings and pricing at any time. Customers will be notified of any significant changes through email and updates on our website. It is important for customers to stay informed about changes that may affect their usage and billing.

Contact Us

For any inquiries regarding your account, balance, or issues related to service, please contact our customer support team. We are here to assist you! Our support channels include email, phone, and live chat. We strive to respond to all inquiries within 24 hours to ensure your experience with SMSWay.lk is smooth and satisfactory.

Email: info@smsway.lk
Phone: 94 76 476 9492 / 94 75 606 6686
Address: Ilavalai North, Ialvalai, Jaffna